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Open Positions > Knowledge and Content Management Lead

Knowledge and Content Management Lead

Job Summary:

In Knowledge Management Strategy & Content Management you will be in the process of creating, sharing, using and managing the product knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge. Also includes identification of client business needs and map to knowledge management capabilities, assess current state and create roadmap for adding future people, process and technology KM capabilities

Key Roles and Responsibilities:

  • Develop a comprehensive framework for acquiring, retaining & imparting the domain knowledge, relevant to the Product Management organization in the Organisation, globally
  • Lead the design, acquisition, implementation and continuous refinement of domain knowledge, processes and key documents and the strategies to transform key information and intellectual capital, into value
  • Lead the development and implementation of technical content strategies for the web and internal systems including discovery, planning, analysis, migration, delivery and governance
  • Monitors and evaluates the technical knowledge management program, including external benchmarking and evaluation programs/opportunities
  • Review, deploy and publish knowledge to the relevant libraries/repositories and ensure adherence to workflow protocol and tools, in addition to ensuring timely delivery
  • Responsible to lead a team of technical content writers. Review the content build for the technical audience, including Online/Offline User Guides, manuals, hands-on product training guides, troubleshooting and FAQ documents
  • Work closely with Engineering teams to create and maintain documents for products throughout their life-cycle
  • Engage in continuous process improvements in content streamlining, information architecture with other team members and SMEs

Skills and Experience:

  • Over 15+ years of Hi-Tech Industry experience with 8-10 years of relevant functional experience in knowledge management & content development.
  • Post Graduate in Management or Technology Graduate
  • Experience with Cyber Security company will be an added advantage
  • Experience in converting instructional design and learning theory into practical, actionable and impactful programs
  • Excellent interpersonal skills, ability to develop important relationships with key stakeholders, good conflict management, and negotiation skills, ability to analyze complex issues to develop relevant and realistic plans, programs and recommendations
  • Demonstrated ability to translate strategy into action; excellent analytical skills and an ability to communicate complex issues in a simple way and to orchestrate plans to resolve issues and mitigate risks
  • Knowledge Management and overall strategy development and implementation
  • Work collaboratively with SMEs and multiple teams to churn out quality and interactive content and storyboard

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