Job Summary:
We are seeking a highly skilled and customer-focused Technical Support Engineer with strong expertise in System Administration and hands-on experience in Radio Frequency (RF) Communication. In this role, you will be responsible for providing technical support to our enterprise customers, troubleshooting complex issues, and serving as a subject matter expert for Vehere Security solutions.
Key Roles and Responsibilities:
- Analyse and monitor captured network traffic data.
- Respond to customer issues via email, ticketing systems, phone, or remote sessions.
- Assist customers with installation, configuration, integration, and tuning of RF equipment with the Antenna in their environment.
- Conduct root cause analysis (RCA) and provide detailed and clear resolution paths.
- Maintain accurate case documentation, solution articles, and internal knowledge base content.
- Responsible for handling all system hardware issues by logging service calls and ensuring case closure upon work completion.
- Worked closely with the Law Enforcement Department, strictly adhering to their rules and regulations, including the restriction on using smart devices with cameras.
- Adhere to high-quality work standards.
- Responsible for maintaining Confidentiality, Integrity and Availability of Vehere’s information assets including business critical information.
Skills and Experience:
- Bachelor’s degree in Electronics and Communication / Telecommunication / Microwave engineering, Information Technology, or related field, or equivalent experience.
- 3+ years of experience in a Technical Support, SOC, or Network Engineering role or RF Communication.
- Proficiency in Linux/Unix command line environments.
- Hands-on experience with server hardware, including component disassembly, rack mounting, disk partition creation, operating system installation and configuration, as well as proficient usage of iDRAC as per requirements.
- Familiarity with networking concepts, including LAN, VLAN and WAN connectivity.
- Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, HTTP, etc.) and the OSI model.
- Experience with manageable switches and configuration of Cisco routers and switches using CLI
- Excellent troubleshooting, logical, communication, and customer-facing skills.
RF Skills:
- Strong knowledge of GSM, UMTS, Satellite, and LTE domains.
- Functional understanding of RF transmitters and receivers.
- Familiarity with RF subsystems such as Antenna Theory, BDC, and LNA.
- Experience in testing and troubleshooting RF hardware.
- Proficiency in using tools such as the Spectrum Analyser and Vector Network. An analyser (VNA) and an Oscilloscope for signal analysis.
Preferred Qualifications:
- Strong expertise in Linux command-line interface.
- Strong knowledge of Analog and Digital Signals. Understanding GSM communication.
- Good Understanding of Networking (Switching and Routing).
Why Join Us?
- Be part of a mission-driven company protecting national and enterprise digital borders.
- Collaborate with experts shaping the future of cybersecurity.
