Job Summary:
Responsible to plan, manage, and drive projects. Identify key barriers to a project’s success and actively manages all mitigation activities.
Key Roles and Responsibilities:
- Responsible for project planning including High-level design and Low-level design, implementation and post-sales support.
- Ensure compliance in both in house and third-party product, FAT, OSAT, etc.
- Keep all stakeholders informed on project timeframes.
- Interfaces with management to report on project and program milestones and to present project needs and technical knowledge.
- Work simultaneously on different projects with varying degrees of complexity and achieve agreed upon project targets.
- Take responsibility for the project management aspects of projects from requirements gathering to working with Project Management on compliance expectations, voluntarily share information, fosters teamwork and collaboration.
- Recommends and oversees process improvements and keep abreast with best practices and trends
- Become a product expert, building an in-depth knowledge of the product, competitive positioning and industry trends.
- Superior service delivery that drives end-to-end customer engagement including customer expectations, delivery team success, reporting and invoicing.
- Possesses a comprehensive understanding of how own area and others (i.e., architecture or infrastructure) collectively integrate to contribute towards achieving business objectives.
- Ensure adherence to SLA’s on response, break-fixes and, escalation.
- On-time issue resolution & bug-fixes including managing clients & expectations.
Skills and Experience:
- Bachelor’s or Master’s Degree in Computers, Information Technology or related field.
- CISSP/CISM/CEH/CISA/PMP/CCSP will be preferred.
- At least 10 years of significant experience in similar role.
- Knowledgeable of IT project management, tracking, reporting, and risk/issue mitigation tools such as Microsoft Project.
- Demonstrated success handling initiatives of high complexity and risk.
- Ability to apply logical thinking to define problems, collect data, establish facts, and draw conclusions.
- Should be familiar with cyber security technologies and tools such as NDR, NBAD, IDS/IPS, Firewalls, SIEM, SOAR, EDR, Threat intel platforms, etc.
- Any experience with SOC/incidence response/blue and red teams/network forensics will be preferred.
- Should be familiar with Windows/Linux (Ubuntu/RedHat/CentOS – Current)/Mac OS – especially with respect to installation or setting up of the platform, configuring or modifying “Network Configuration/Settings” using the Linux or Windows Command Shell.
- Should be familiar with how a network operates and with Dell/HP/Cisco Routers or Switches. Having knowledge of routing and switching would be an added advantage.
- Should understand the Linux Administration from the command line especially when it concerns checking disk utilization, and monitoring system performance.
- Should be familiar with “vi” editor, basic shell scripting and, the use of Linux commands to watch processes, grep for specific information and, tail process logs, SSH/SCP for retrieving files/logs and, uploading and installation of patches/tar images.
- Experience with databases, networks (LAN, WAN) and patch management.
- Experience with monitoring, maintaining and deploying server systems.
- Exposure to networking concepts and configuration.
- Strong attention to detail.
- Excellent problem-solving and troubleshooting skills.
- Ability to innovate and think out-of-the-box.
- Excellent communication skills.
- Strong collaboration skills.
- Customer focused with a passion and drive for customer satisfaction and delivering business value.
- Ability and willingness to acquire in-depth understanding of domain and existing products.
